Measuring the effectiveness of Wikipedia articles: How does open content succeed?

Alireza Amrollahi*, Mohammad Tahaei, Mohammad Khansari

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Since 2001 Wikipedia has grown up to one of the most important sources of knowledge worldwide. The voluntarily and independent nature of the project has made it a very unique case of Information Systems with various elements which could affect the way each article is developed. In this paper by referring to the DeLone& McLean model of Information Systems success and considering the body of research in the field, the measures for evaluating the effectiveness of wiki articles have been identified. Then using a sample of 804 articles in Wikipedia and Structural Equation Model (SEM) method the model has been validated. The findings indicate that in the context of Wikipedia open content, system quality and information quality could be merged together and after this simplification, they can affect use and user satisfaction in open content platforms such as Wikipedia.

Original languageEnglish
Title of host publicationHandbook of research on innovations in information retrieval, analysis, and management
EditorsJorge Tiago Martins, Andreea Molnar
Place of PublicationHershey, Pennsylvania
PublisherIGI Global
Number of pages21
ISBN (Electronic)9781466688346
ISBN (Print)9781466688339
Publication statusPublished - 2016
Externally publishedYes

Publication series

NameAdvances in Knowledge Acquisition, Transfer, and Management
PublisherIGI Global
ISSN (Print)2326-7607
ISSN (Electronic)2326-7615


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