Measuring the value of corporate web sites

Ray Welling*, Lesley White

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

6 Citations (Scopus)


As marketing executives respond to increased pressure to measure the impact of their activities, corporate Web sites can be a useful tool in measuring marketing performance. This study presents the results of a series of interviews with Web site managers aimed at describing the most common methods of determining the value contribution of corporate Web sites. However, despite the availability of large amounts of site usage data, Web site performance measurement tends to be performed ad hoc by most organizations, and there is little assessment of the relationship between the performance of a company's external Web site and overall corporate results or increase in shareholder value.

Original languageEnglish
Pages (from-to)127-145
Number of pages19
JournalJournal of Internet Commerce
Issue number3
Publication statusPublished - 18 Oct 2006


  • Internet
  • Marketing
  • Performance measurement
  • Roi
  • Value


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