Abstract
Design/methodology/approach: A survey questionnaire was used to collect data from 179 garment organisations in a developing country, Bangladesh.
Findings: The results show that quality performance mediates the association between three specific organisational factors (top management support, employee involvement and reward and recognition) and competitive advantage. In addition, a fourth organisational factor, employee empowerment exhibited a direct association with competitive advantage.
Originality/value: The findings provide managers of developing economies with an important insight into the critical role of quality in achieving competitive advantage. In line with the resources-based view, the findings suggest that managers should deploy their limited resources to focus on providing top management support for, encourage employee involvement in, and provide adequate rewards and recognition in respect to quality initiatives.
| Language | English |
|---|---|
| Pages | 542-560 |
| Number of pages | 19 |
| Journal | International Journal of Productivity and Performance Management |
| Volume | 68 |
| Issue number | 3 |
| Early online date | 2019 |
| DOIs | |
| Publication status | Published - 2019 |
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Keywords
- Quality management
- Emerging economies
- Competitive advantage
- Garment organizations
- Organizational factors
Cite this
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Mediating role of quality performance on the association between organisational factors and competitive advantage. / Ferdousi, Farhana; Baird, Kevin; Munir, Rahat; Su, Sophia Xia.
In: International Journal of Productivity and Performance Management, Vol. 68, No. 3, 2019, p. 542-560.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - Mediating role of quality performance on the association between organisational factors and competitive advantage
AU - Ferdousi, Farhana
AU - Baird, Kevin
AU - Munir, Rahat
AU - Su, Sophia Xia
PY - 2019
Y1 - 2019
N2 - Purpose: This study provides an initial empirical insight into the mediating role of quality performance on the association between six specific organisational factors (top management support, employee involvement, employee empowerment, reward and recognition, training, and customer focus) with competitive advantage.Design/methodology/approach: A survey questionnaire was used to collect data from 179 garment organisations in a developing country, Bangladesh.Findings: The results show that quality performance mediates the association between three specific organisational factors (top management support, employee involvement and reward and recognition) and competitive advantage. In addition, a fourth organisational factor, employee empowerment exhibited a direct association with competitive advantage.Originality/value: The findings provide managers of developing economies with an important insight into the critical role of quality in achieving competitive advantage. In line with the resources-based view, the findings suggest that managers should deploy their limited resources to focus on providing top management support for, encourage employee involvement in, and provide adequate rewards and recognition in respect to quality initiatives.
AB - Purpose: This study provides an initial empirical insight into the mediating role of quality performance on the association between six specific organisational factors (top management support, employee involvement, employee empowerment, reward and recognition, training, and customer focus) with competitive advantage.Design/methodology/approach: A survey questionnaire was used to collect data from 179 garment organisations in a developing country, Bangladesh.Findings: The results show that quality performance mediates the association between three specific organisational factors (top management support, employee involvement and reward and recognition) and competitive advantage. In addition, a fourth organisational factor, employee empowerment exhibited a direct association with competitive advantage.Originality/value: The findings provide managers of developing economies with an important insight into the critical role of quality in achieving competitive advantage. In line with the resources-based view, the findings suggest that managers should deploy their limited resources to focus on providing top management support for, encourage employee involvement in, and provide adequate rewards and recognition in respect to quality initiatives.
KW - Quality management
KW - Emerging economies
KW - Competitive advantage
KW - Garment organizations
KW - Organizational factors
UR - http://www.scopus.com/inward/record.url?scp=85059679993&partnerID=8YFLogxK
U2 - 10.1108/IJPPM-12-2017-0343
DO - 10.1108/IJPPM-12-2017-0343
M3 - Article
VL - 68
SP - 542
EP - 560
JO - International Journal of Productivity and Performance Management
T2 - International Journal of Productivity and Performance Management
JF - International Journal of Productivity and Performance Management
SN - 1741-0401
IS - 3
ER -