Mediating role of quality performance on the association between organisational factors and competitive advantage

Farhana Ferdousi, Kevin Baird, Rahat Munir*, Sophia Xia Su

*Corresponding author for this work

Research output: Contribution to journalArticle

Abstract

Purpose: This study provides an initial empirical insight into the mediating role of quality performance on the association between six specific organisational factors (top management support, employee involvement, employee empowerment, reward and recognition, training, and customer focus) with competitive advantage.

Design/methodology/approach: A survey questionnaire was used to collect data from 179 garment organisations in a developing country, Bangladesh.

Findings: The results show that quality performance mediates the association between three specific organisational factors (top management support, employee involvement and reward and recognition) and competitive advantage. In addition, a fourth organisational factor, employee empowerment exhibited a direct association with competitive advantage.

Originality/value: The findings provide managers of developing economies with an important insight into the critical role of quality in achieving competitive advantage. In line with the resources-based view, the findings suggest that managers should deploy their limited resources to focus on providing top management support for, encourage employee involvement in, and provide adequate rewards and recognition in respect to quality initiatives.
Original languageEnglish
Pages (from-to)542-560
Number of pages19
JournalInternational Journal of Productivity and Performance Management
Volume68
Issue number3
Early online date2019
DOIs
Publication statusPublished - 2019

Keywords

  • Quality management
  • Emerging economies
  • Competitive advantage
  • Garment organizations
  • Organizational factors

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