Millennial’s perception on cyberloafing: workplace deviance or cultural norm?

Meena Chavan*, Bella L. Galperin, Alexander Ostle, Abhishek Behl

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

This research examines the perceptions of ‘Millennials’ on cyberloafing, as a form of workplace deviance, and uncovers their rationale for cyberloafing to better understand, how organisations can mitigate this issue. Employing a qualitative research methodology, a total of 90 semi-structured interviews were conducted with postgraduate students, where 65% of the participants were international and 34% were local from Australia and all had work experience. The gender was evenly distributed, and their average age was 23 years. Results suggested that Millennials viewed cyberloafing to be a relatively inconsequential form of workplace deviance and a social and cultural norm among their cohort. Cyberloafing was seen as a tool to work faster and to enhance their productivity in the long-term. Other themes that emerged included, cyberloafing as an escape from boredom/idletime, and a stress reliever. Many respondents justified their behaviour and explained that cyberloafing has developed as an ingrained habit and is a brilliant necessity in today’s competitive world and is good for business. Our findings suggest that organisations will need to develop policies in collaboration with Millennials to reach a middle ground between deterrence and laissez-faire policies to curb this menace that is costing organisations millions of dollars in productivity.

Original languageEnglish
Number of pages18
JournalBehaviour and Information Technology
DOIs
Publication statusE-pub ahead of print - 24 Jul 2021

Keywords

  • Workplace deviance
  • cultural norm
  • cyberloafing
  • millennials
  • organisational policy
  • productivity

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