Modelling tacit knowledge via questionnaire data

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

6 Citations (Scopus)

Abstract

The transfer of tacit knowledge is important in ensuring that an organisations most valuable assets do not walk out the door. While much controversy surrounds the definition of tacit knowledge and whether it can be captured, in this paper we follow a psychological approach based on the work of Sternberg at Yale that seeks to measure tacit knowledge via the capture of responses to work-place scenarios. Focusing on the information technology (IT) work-place, we have developed a tacit knowledge inventory which forms part of a questionnaire given to experts and non-experts in three separate IT organisations. In psychology, descriptive statistics are typically used to analyse the responses. We have chosen a more qualitative and visual approach and have used formal concept analysis (FCA) for data analysis that better suits our small sample size. Using FCA we were able to identify participants that responded similarly to the peer-identified experts. In this way the organisation is alerted to the important role these individuals potentially play.

Original languageEnglish
Title of host publicationConcept Lattices
EditorsPeter Eklund
Place of PublicationBerlin; Heidelberg
PublisherSpringer, Springer Nature
Pages321-328
Number of pages8
Volume2961
ISBN (Print)3540210431, 9783540210436
Publication statusPublished - 2004
Event2nd International Conference on Formal Concept Analysis, ICFCA 2004 - Sydney, Australia
Duration: 23 Feb 200426 Feb 2004

Other

Other2nd International Conference on Formal Concept Analysis, ICFCA 2004
CountryAustralia
CitySydney
Period23/02/0426/02/04

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