Multi-level organisational sensemaking and learning as enablers of information sharing to mitigate identity and related crimes

Rodger Jamieson, Lesley Land, Stephen Smith, Greg Stephens, Donald Winchester

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review


The practice of information sharing as an approach to mitigate identity fraud within, between and from Australian organisations is investigated. Organisations need more flexibility to verify legitimate customers in information system (IS) environments where 'know-your-customer' laws or protocols exist for 'customer-not-present' or 'new customer' transactions. An IS sharing approach is needed, whilst also protecting individual consumers, entities and other stakeholders from identity (identity theft, identity deception, and identity fraud) or related crimes (money laundering, terrorism, trafficking - people, drugs, weapons, or illicit material) and from the breach or abuse of private 'identity' information. Privacy, data provisioning laws and protocols need to be adhered to when sharing information whether verbally, coded, encrypted, or interrogating shared data sets through data mining, profiling or other identity crime mitigation techniques. Asymmetry in information shared between organisations is reduced when the aim is to mitigate a common phenomenon or cause, such as identity crime. However, this sharing relies on trust, integrity, and confidentiality between organisations both within and across industry sectors as well as between the private and public sectors.
Original languageEnglish
Title of host publicationProceedings of the 17th European Conference on Information Systems
Subtitle of host publicationinformation systems in a globalising world : challenges, ethics and practices (ECIS 2009)
Place of PublicationVerona, Italy
PublisherUniversity di Verona
Number of pages12
Publication statusPublished - 2009
EventEuropean Conference on Information Systems (17th : 2009) - Verona, Italy
Duration: 8 Jun 200910 Jun 2009


ConferenceEuropean Conference on Information Systems (17th : 2009)
CityVerona, Italy


  • Identity and Related Crimes
  • Identity Fraud, Information Sharing
  • Sensemaking in Organisations
  • Organisational Learning
  • Information Systems Security (ISS)


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