TY - JOUR
T1 - Multiple perspectives on the impact of electronic ordering on hospital organisational and communication processes
AU - Georgiou, Andrew
AU - Westbrook, Johanna
AU - Braithwaite, Jeffrey
AU - Iedema, Rick
PY - 2005
Y1 - 2005
N2 - Electronic ordering systems provide many potential benefits for improving the efficiency and effectiveness of healthcare delivery. They also have major implications for organisational and communication processes within hospitals. We undertook a qualitative study using focus groups and interviews with doctors, nurses, IT managers, and pathology laboratory managers to investigate the impact of the system on their work processes and relations within a major teaching hospital. This study revealed that the new electronic ordering system involved major alterations to the information management processes within the hospital, which in turn affected communication processes and work relations.
AB - Electronic ordering systems provide many potential benefits for improving the efficiency and effectiveness of healthcare delivery. They also have major implications for organisational and communication processes within hospitals. We undertook a qualitative study using focus groups and interviews with doctors, nurses, IT managers, and pathology laboratory managers to investigate the impact of the system on their work processes and relations within a major teaching hospital. This study revealed that the new electronic ordering system involved major alterations to the information management processes within the hospital, which in turn affected communication processes and work relations.
KW - evaluation studies
KW - communication
KW - hospital information systems
KW - hospital administration
UR - http://www.scopus.com/inward/record.url?scp=39649117349&partnerID=8YFLogxK
U2 - 10.1177/183335830503400406
DO - 10.1177/183335830503400406
M3 - Article
VL - 34
SP - 130
EP - 135
JO - Health Information Management Journal
JF - Health Information Management Journal
SN - 1833-3583
IS - 4
ER -