Multiple perspectives on the impact of electronic ordering on hospital organisational and communication processes

Andrew Georgiou*, Johanna Westbrook, Jeffrey Braithwaite, Rick Iedema

*Corresponding author for this work

Research output: Contribution to journalArticle

21 Citations (Scopus)


Electronic ordering systems provide many potential benefits for improving the efficiency and effectiveness of healthcare delivery. They also have major implications for organisational and communication processes within hospitals. We undertook a qualitative study using focus groups and interviews with doctors, nurses, IT managers, and pathology laboratory managers to investigate the impact of the system on their work processes and relations within a major teaching hospital. This study revealed that the new electronic ordering system involved major alterations to the information management processes within the hospital, which in turn affected communication processes and work relations.
Original languageEnglish
Pages (from-to)130-135
Number of pages6
JournalThe HIM journal
Issue number4
Publication statusPublished - 2005
Externally publishedYes



  • evaluation studies
  • communication
  • hospital information systems
  • hospital administration

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