This paper reports on a work-in-progress investigation into operational risks in information systems (IS). It presents provisional outcomes of the initial exploratory inquiry into IS operational risks (ISOR). The study’s contribution to the emerging ISOR theory includes: (a) analysis of complexity and agility as persistent risk factors in production IS; (b) insights into ISOR of inadequacy; and (c) examination of ISOR dimensions (work-in-progress). The study provides sound foundation to further quantitative studies aimed at tailored responses to idiosyncratic operational risks in IS.
|Title of host publication||Proceedings of the International Conference on Information Systems 2013|
|Editors||Miguel Baptista Nunes, Pedro Isaías, Philip Powell|
|Place of Publication||Lisbon, Portugal|
|Number of pages||5|
|Publication status||Published - 2013|
|Event||International Conference on Information Systems - Lisbon, Portugal|
Duration: 13 Mar 2013 → 15 Mar 2013
|Conference||International Conference on Information Systems|
|Period||13/03/13 → 15/03/13|
- operational risk
- information systems
- qualitative inquiry
Maluga, V. (2013). No more surprises: towards managing operational risks in information systems. In M. B. Nunes, P. Isaías, & P. Powell (Eds.), Proceedings of the International Conference on Information Systems 2013 (pp. 401-405). Lisbon, Portugal: IADIS Press.