No more surprises: towards managing operational risks in information systems

Vladimir Maluga

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review


This paper reports on a work-in-progress investigation into operational risks in information systems (IS). It presents provisional outcomes of the initial exploratory inquiry into IS operational risks (ISOR). The study’s contribution to the emerging ISOR theory includes: (a) analysis of complexity and agility as persistent risk factors in production IS; (b) insights into ISOR of inadequacy; and (c) examination of ISOR dimensions (work-in-progress). The study provides sound foundation to further quantitative studies aimed at tailored responses to idiosyncratic operational risks in IS.
Original languageEnglish
Title of host publicationProceedings of the International Conference on Information Systems 2013
EditorsMiguel Baptista Nunes, Pedro Isaías, Philip Powell
Place of PublicationLisbon, Portugal
PublisherIADIS Press
Number of pages5
ISBN (Print)9789728939830
Publication statusPublished - 2013
EventInternational Conference on Information Systems - Lisbon, Portugal
Duration: 13 Mar 201315 Mar 2013


ConferenceInternational Conference on Information Systems
CityLisbon, Portugal


  • operational risk
  • information systems
  • qualitative inquiry


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