| Original language | English |
|---|---|
| Title of host publication | The handbook of communication skills |
| Editors | Owen Hargie |
| Place of Publication | London ; New York |
| Publisher | Routledge, Taylor and Francis Group |
| Chapter | 3 |
| Pages | 73-120 |
| Edition | 3rd |
| ISBN (Print) | 9780415359108, 9780415359115 |
| Publication status | Published - 2006 |
| Externally published | Yes |
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