| Original language | English |
|---|---|
| Title of host publication | The handbook of communication skills |
| Editors | Owen Hargie |
| Place of Publication | London |
| Publisher | Routledge, Taylor and Francis Group |
| Chapter | 3 |
| Pages | 81-134 |
| Number of pages | 54 |
| Edition | 4th |
| ISBN (Electronic) | 9781315436135 |
| ISBN (Print) | 9781138219137, 9781138219120 |
| Publication status | Published - 2019 |
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