Online librarian - real time /real talk

an innovative collaboration between two university libraries

Janet Fletcher, Philippa Hair, Jean McKay

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

    37 Downloads (Pure)


    Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft's NetMeeting to enable real-time conversations via voice-over IP (VoIP).
    Original languageEnglish
    Title of host publicationBreaking boundaries
    Subtitle of host publicationintegration & interoperability : conference proceedings, 12th biennial conference and exhibition, 3-5 February, 2004, Melbourne Convention Centre, Melbourne, Vic.
    PublisherVictorian Association for Library Automation (VALA)
    ISBN (Print)090847816X
    Publication statusPublished - 2006
    EventVALA2004 12th biennial conference and exhibition - Melbourne, Vic.
    Duration: 3 Feb 20045 Feb 2004


    ConferenceVALA2004 12th biennial conference and exhibition
    CityMelbourne, Vic.


    • academic libraries
    • online reference services

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