Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft's NetMeeting to enable real-time conversations via voice-over IP (VoIP).
|Title of host publication||Breaking boundaries|
|Subtitle of host publication||integration & interoperability : conference proceedings, 12th biennial conference and exhibition, 3-5 February, 2004, Melbourne Convention Centre, Melbourne, Vic.|
|Publisher||Victorian Association for Library Automation (VALA)|
|Publication status||Published - 2006|
|Event||VALA2004 12th biennial conference and exhibition - Melbourne, Vic.|
Duration: 3 Feb 2004 → 5 Feb 2004
|Conference||VALA2004 12th biennial conference and exhibition|
|Period||3/02/04 → 5/02/04|
- academic libraries
- online reference services
Fletcher, J., Hair, P., & McKay, J. (2006). Online librarian - real time /real talk: an innovative collaboration between two university libraries. In Breaking boundaries: integration & interoperability : conference proceedings, 12th biennial conference and exhibition, 3-5 February, 2004, Melbourne Convention Centre, Melbourne, Vic. Victorian Association for Library Automation (VALA).