Organisational defences revisited: Systems and contexts

Paula Hyde, Alan B. Thomas

Research output: Contribution to journalArticlepeer-review

19 Citations (Scopus)

Abstract

It has been suggested that localised attempts at change may fail because of organisational defences that are sustained through bureaucratic systems. Mental health workers face specific threats arising from the nature and context of their work. The resulting anxieties lead to defensiveness in the workers that may be supported by organisational structures and procedures. Attempts at changing existing patterns of work can increase anxiety and lead to more (rather than less) entrenched resistance in the form of organisational defences. As a result, the service received by patients may barely change. Four health service contexts are introduced here and psychodynamic processes operating therein are explored and contrasted.

Original languageEnglish
Pages (from-to)408-421
Number of pages14
JournalJournal of Managerial Psychology
Volume17
Issue number5
DOIs
Publication statusPublished - 1 Aug 2002
Externally publishedYes

Keywords

  • Health service
  • Management
  • Organisational change
  • United Kingdom

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