Organizational citizenship behavior and trust

The double reinforcing spiral

Robert Moorman, Holly H. Brower, Steven Grover

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Research on trust and organizational citizenship behavior (OCB) has focused mostly on how OCB performance may be a consequence of trusting relationships. However, recent studies of trust have sought to both broaden and deepen our understanding of trust and develop our appreciation of the complexity of the construct. This chapter examines how contemporary treatments of trust enhance our understanding of how trust and OCB performance interrelate. We argue that the relationship between trust and OCB is best modeled as reciprocal, taking the form of a double reinforcing spiral. We further discuss how this model informs our understanding of felt trust, trust violation, and trust recovery.
Original languageEnglish
Title of host publicationThe Oxford handbook of organizational citizenship behavior
EditorsPhilip M. Podsakoff, Scott B. MackKenzie, Nathan P. Podsakoff
Place of PublicationNew York, NY
PublisherOxford University Press
Chapter16
Number of pages22
ISBN (Print)9780190219000
DOIs
Publication statusPublished - Aug 2018
Externally publishedYes

Publication series

NameOxford library of psychology
PublisherOxford University Press

Keywords

  • OCB
  • organizational citizenship behavior
  • trust
  • felt trust
  • reinforcing spiral
  • trust violation

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