@inbook{a40b1a20c4c84eb5a87268b9b1207476,
title = "Organizational citizenship behavior and trust: The double reinforcing spiral",
abstract = "Research on trust and organizational citizenship behavior (OCB) has focused mostly on how OCB performance may be a consequence of trusting relationships. However, recent studies of trust have sought to both broaden and deepen our understanding of trust and develop our appreciation of the complexity of the construct. This chapter examines how contemporary treatments of trust enhance our understanding of how trust and OCB performance interrelate. We argue that the relationship between trust and OCB is best modeled as reciprocal, taking the form of a double reinforcing spiral. We further discuss how this model informs our understanding of felt trust, trust violation, and trust recovery.",
keywords = "OCB, organizational citizenship behavior, trust, felt trust, reinforcing spiral, trust violation",
author = "Robert Moorman and Brower, {Holly H.} and Steven Grover",
year = "2018",
month = aug,
doi = "10.1093/oxfordhb/9780190219000.013.20",
language = "English",
isbn = "9780190219000",
series = "Oxford library of psychology",
publisher = "Oxford University Press",
editor = "Podsakoff, {Philip M.} and MackKenzie, {Scott B.} and Podsakoff, {Nathan P.}",
booktitle = "The Oxford handbook of organizational citizenship behavior",
address = "United States",
}