Pathology's front line - a comparison of the experiences of electronic ordering in the Clinical Chemistry and Haematology departments

Andrew Georgiou*, Stephen Lang, Frank Alvaro, Geoff Whittaker, Johanna I. Westbrook, Joanne Callen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

8 Citations (Scopus)

Abstract

Socio-technical approaches to health information systems evaluation are particularly relevant to the study of Computerised Provider Order Entry (CPOE) systems. Pathology services are made up of a number of departments each with unique and complex tasks and requirements. These different components of pathology have received very little research attention. This study used qualitative methods to identify key organisational and work process along with repercussions of the implementation of CPOE through a comparison of the Haematology and Clinical Chemistry departments of a hospital pathology service. The results focus attention on areas where the departments face similar challenges along with those areas where work practices diverged. This underlined the key importance of understanding the context and setting of pathology laboratories. The study also draws attention to the importance of cross departmental and multi-disciplinary negotiation in the implementation process and highlights the potential for technology to affect and be affected by the organisational context in which it is placed.

Original languageEnglish
Title of host publicationInformation technology in health care 2007
EditorsJohanna I. Westbrook, Enrico W. Coiera, Joanne L. Callen, Jos Aarts
Place of PublicationAmsterdam
PublisherIOS Press
Pages121-132
Number of pages12
Volume130
ISBN (Electronic)1586037773
ISBN (Print)9781586037772
Publication statusPublished - 2007
Externally publishedYes
Event3rd International Conference on Information Technology in Health Care: Socio-Technical Approaches, ITHC 2007 - Sydney, NSW, Australia
Duration: 28 Aug 200730 Aug 2007

Publication series

NameStudies in Health Technology and Informatics
PublisherI O S PRESS
Volume130
ISSN (Print)0926-9630

Other

Other3rd International Conference on Information Technology in Health Care: Socio-Technical Approaches, ITHC 2007
CountryAustralia
CitySydney, NSW
Period28/08/0730/08/07

Keywords

  • Biochemistry
  • Evaluation studies
  • Haematology
  • Laboratories
  • Hospital information systems
  • Pathology
  • Qualitative research
  • ACADEMIC-MEDICAL-CENTER
  • HEALTH-CARE
  • INFORMATION-TECHNOLOGY
  • ENTRY SYSTEMS
  • IMPLEMENTATION
  • ORGANIZATIONS
  • HOSPITALS
  • ERRORS
  • TESTS

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