Patient centredness and quality improvement efforts in hospitals: Rationale, measurement, implementation

Oliver Groene*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

107 Citations (Scopus)


Quality Problem: Patient-centred care is increasingly being acknowledged as an integral part of evaluating health care. Yet, from a quality improvement perspective the rationale, measurement and implementation of strategies to improve patient-centred care is often subject to debate. Objective: The aim of this paper is to review why quality improvement efforts should embrace patient-centredness, to examine some of the measurement issues and to assess conceptual underpinnings that should inform both measurement and actions to improve patient-centred care. Lessons: The causal pathway through which quality improvement affects and/or is associated with patient centredness is complex and goes beyond patients' rights and assessing patient views. Interventions to improve patient-centred care should reflect on key rationale, measurement strategy and underlying theory.

Original languageEnglish
Article numbermzr058
Pages (from-to)531-537
Number of pages7
JournalInternational Journal for Quality in Health Care
Issue number5
Publication statusPublished - Oct 2011
Externally publishedYes


  • Hospitals
  • Patient-centred care
  • Quality improvement


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