Pediatric interventional radiology clinic - how are we doing?

Jonathan Rubenstein, Julie C Zettel, Eric Lee, Michelle Cote, Albert Aziza, Bairbre L Connolly

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

BACKGROUND: Development of a pediatric interventional radiology clinic is a necessary component of providing a pediatric interventional radiology service. Patient satisfaction is important when providing efficient, high-quality care.

OBJECTIVE: To analyze the care provided by a pediatric interventional radiology clinic from the perspective of efficiency and parent satisfaction, so as to identify areas for improvement.

MATERIALS AND METHODS: The prospective study was both quantitative and qualitative. The quantitative component measured clinic efficiency (waiting times, duration of clinic visit, nurse/physician time allocation and assessments performed; n = 91). The qualitative component assessed parental satisfaction with their experience with the pediatric interventional radiology clinic, using a questionnaire (5-point Likert scale) and optional free text section for feedback (n = 80). Questions explored the family's perception of relevance of information provided, consent process and overall satisfaction with their pediatric interventional radiology clinic experience.

RESULTS: Families waited a mean of 11 and 10 min to meet the physician and nurse, respectively. Nurses and physicians spent a mean of 28 and 21 min with the families, respectively. The average duration of the pediatric interventional radiology clinic consultation was 56 min. Of 80 survey participants, 83% were satisfied with their experience and 94% said they believed providing consent before the day of the procedure was helpful. Only 5% of respondents were not satisfied with the time-efficiency of the interventional radiology clinic.

CONCLUSION: Results show the majority of patients/parents are very satisfied with the pediatric interventional radiology clinic visit. The efficiency of the pediatric interventional radiology clinic is satisfactory; however, adherence to stricter scheduling can be improved.

Original languageEnglish
Pages (from-to)1165-1172
Number of pages8
JournalPediatric Radiology
Volume46
Issue number8
DOIs
Publication statusPublished - Jul 2016
Externally publishedYes

Keywords

  • Children
  • Clinic
  • Interventional radiology
  • Pediatric
  • Satisfaction
  • Survey

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  • Cite this

    Rubenstein, J., Zettel, J. C., Lee, E., Cote, M., Aziza, A., & Connolly, B. L. (2016). Pediatric interventional radiology clinic - how are we doing? Pediatric Radiology, 46(8), 1165-1172. https://doi.org/10.1007/s00247-016-3593-z