Performance indicators- All quiet on the front line

M. Goddard*, R. Mannion, P. Smith

*Corresponding author for this work

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

Managers interviewed in hospital trusts, health authorities and regional offices believed performance indicators to be broadly helpful. But our study found evidence that the role of the current performance indicators is distinctly limited. The indicators are primarily used to highlight instances of exceptionally poor performance. Frontline staff, such as junior doctors, are often largely unaware of performance indicators. Performance indicators have led to misrepresentation and manipulation of data.

Original languageEnglish
Pages (from-to)24-26
Number of pages3
JournalThe Health service journal
Volume108
Issue number5604
Publication statusPublished - 1998
Externally publishedYes

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    Goddard, M., Mannion, R., & Smith, P. (1998). Performance indicators- All quiet on the front line. The Health service journal, 108(5604), 24-26.