Performance Management within Anticipatory Customer Regimes: An Ethnography of a Financial Services Organisation

Suresh Cuganesan

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Original languageEnglish
Title of host publicationPMA 2004
Subtitle of host publicationPublic and Private Conference
EditorsA. Neely, M. Kennerley, A. Walters
Place of PublicationCranfield UK
PublisherCentre for Business Performance
Number of pages8
ISBN (Print)0953376133
Publication statusPublished - 2004
EventPMA 2004: Public and Private Conference - Edinburgh, UK
Duration: 28 Jul 200430 Jul 2004


ConferencePMA 2004: Public and Private Conference
CityEdinburgh, UK

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