Performance Management within Anticipatory Customer Regimes

An Ethnography of a Financial Services Organisation

Suresh Cuganesan

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

Original languageEnglish
Title of host publicationPMA 2004
Subtitle of host publicationPublic and Private Conference
EditorsA. Neely, M. Kennerley, A. Walters
Place of PublicationCranfield UK
PublisherCentre for Business Performance
Pages283-290
Number of pages8
ISBN (Print)0953376133
Publication statusPublished - 2004
EventPMA 2004: Public and Private Conference - Edinburgh, UK
Duration: 28 Jul 200430 Jul 2004

Conference

ConferencePMA 2004: Public and Private Conference
CityEdinburgh, UK
Period28/07/0430/07/04

Cite this

Cuganesan, S. (2004). Performance Management within Anticipatory Customer Regimes: An Ethnography of a Financial Services Organisation. In A. Neely, M. Kennerley, & A. Walters (Eds.), PMA 2004: Public and Private Conference (pp. 283-290). Cranfield UK: Centre for Business Performance.