@inproceedings{1a6a8d0682d04564852949fc9eade63d,
title = "Performance Management within Anticipatory Customer Regimes: An Ethnography of a Financial Services Organisation",
author = "Suresh Cuganesan",
year = "2004",
language = "English",
isbn = "0953376133",
pages = "283--290",
editor = "A. Neely and M. Kennerley and A. Walters",
booktitle = "PMA 2004",
publisher = "Centre for Business Performance",
note = "PMA 2004: Public and Private Conference ; Conference date: 28-07-2004 Through 30-07-2004",
}