Pharmacy interweaving safety within hospital health information technology

Valentina Lichtner, Johanna I. Westbrook, Bryony Dean Franklin

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

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Research on the impact of hospital technology on medication safety usually focuses on prescribing and administration. Less is known about the pharmacy-related processes of reviewing, ordering and dispensing medications and how technology supports this work. We carried out a qualitative exploratory study of a hospital in England (UK) with the aim of gaining insight into processes of digitalisation. We found that hospital pharmacy staff perform safety work with technology aiming to prevent harm, such as 'scaffolding' people's thinking processes, or linking-up unintegrated systems. Their work seems to 'interweave' safety in between others' medication activities, but they do so sometimes struggling with technological deficiencies.

Original languageEnglish
Title of host publicationConnecting the System to Enhance the Practitioner and Consumer Experience in Healthcare
Subtitle of host publicationSelected Papers from the 26th Australian National Health Informatics Conference (HIC 2018)
EditorsElizabeth Cummings, Angela Ryan, Louise K. Schaper
Place of PublicationAmsterdam
PublisherIOS Press
Number of pages7
ISBN (Electronic)9781614998907
ISBN (Print)9781614998891
Publication statusPublished - 2018
Event26th Australian National Health Informatics Conference (HIC 2018) - Sydney, Australia
Duration: 29 Jul 20181 Aug 2018

Publication series

NameStudies in health technology and informatics
PublisherIOS Press
ISSN (Print)0926-9630


Conference26th Australian National Health Informatics Conference (HIC 2018)

Bibliographical note

Copyright the Author(s) and IOS Press 2018. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.


  • Hospital Pharmacy
  • Medication Safety
  • Patient Safety
  • Technology


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