TY - GEN
T1 - Privacy first
T2 - IEEE International Conference on Robot and Human Interactive Communication (28th : 2019)
AU - Tonkin, Meg
AU - Vitale, Jonathan
AU - Herse, Sarita
AU - Raza, Syed Ali
AU - Madhisetty, Srinivas
AU - Kang, Le
AU - Vu, The Duc
AU - Johnston, Benjamin
AU - Williams, Mary-Anne
PY - 2019/10
Y1 - 2019/10
N2 - Deploying social robots applications in public spaces for conducting in the wild studies is a significant challenge but critical to the advancement of social robotics. Real world environments are complex, dynamic, and uncertain. Human-Robot interactions can be unstructured and unanticipated. In addition, when the robot is intended to be a shared public resource, management issues such as user access and user privacy arise, leading to design choices that can impact on users' trust and the adoption of the designed system. In this paper we propose a user registration and login system for a social robot and report on people's preferences when registering their personal details with the robot to access services. This study is the first iteration of a larger body of work investigating potential use cases for the Pepper social robot at a government managed centre for startups and innovation. We prototyped and deployed a system for user registration with the robot, which gives users control over registering and accessing services with either face recognition technology or a QR code. The QR code played a critical role in increasing the number of users adopting the technology. We discuss the need to develop social robot applications that responsibly adhere to privacy principles, are inclusive, and cater for a broad spectrum of people.
AB - Deploying social robots applications in public spaces for conducting in the wild studies is a significant challenge but critical to the advancement of social robotics. Real world environments are complex, dynamic, and uncertain. Human-Robot interactions can be unstructured and unanticipated. In addition, when the robot is intended to be a shared public resource, management issues such as user access and user privacy arise, leading to design choices that can impact on users' trust and the adoption of the designed system. In this paper we propose a user registration and login system for a social robot and report on people's preferences when registering their personal details with the robot to access services. This study is the first iteration of a larger body of work investigating potential use cases for the Pepper social robot at a government managed centre for startups and innovation. We prototyped and deployed a system for user registration with the robot, which gives users control over registering and accessing services with either face recognition technology or a QR code. The QR code played a critical role in increasing the number of users adopting the technology. We discuss the need to develop social robot applications that responsibly adhere to privacy principles, are inclusive, and cater for a broad spectrum of people.
UR - http://www.scopus.com/inward/record.url?scp=85078827686&partnerID=8YFLogxK
U2 - 10.1109/RO-MAN46459.2019.8956461
DO - 10.1109/RO-MAN46459.2019.8956461
M3 - Conference proceeding contribution
SN - 9781728126234
T3 - IEEE International Workshop on Robot and Human Communication (ROMAN)
BT - 2019 28th IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
PB - Institute of Electrical and Electronics Engineers (IEEE)
CY - New Delhi
Y2 - 14 October 2019 through 18 October 2019
ER -