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Process reengineering in academic libraries: shifting to client-centered resource provision

  • Maxine Brodie
  • , Neil McLean

    Research output: Contribution to journal › Article

    Abstract

    The emergence of networked information services is challenging traditional forms of academic information delivery. This article examines the potential of business process reengineering to address this challenge through creation of a new client-centered paradigm for information resource provision that will strengthen the partnerships between all information professionals.
    Original languageEnglish
    Pages (from-to)40-46
    Number of pages7
    JournalCause/effect
    Volume18
    Issue number2
    Publication statusPublished - 1995

    Keywords

    • academic libraries
    • process reengineering

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