Prosodic cues that signal non-understandings to power control operators during radio communication

Jaime C. Auton*, Mark W. Wiggins, Thomas Loveday

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

    Abstract

    The readback/hearback procedure is a radio protocol implemented in many technical environments to minimize communication errors. This protocol requires the receiver of a verbal instruction to repeat or read back the instruction to the sender, allowing the sender to monitor and remedy any inaccuracies if required. Although this protocol ensures that the receiver has accurately heard the instruction, it does not ensure that the receiver has necessarily understood the instruction. Using a sample of Australian power control operators, the present research investigated whether the prosodic cues that listeners attend to when judging levels of uncertainty, are also used by power control operators when judging the degree to which a receiver has understood an instruction during a simulated readback/hearback radio exchange. Intonation, inter-turn delays and fillers were identified as important prosodic cues that allow listeners to detect different levels of understanding of a receiver during a readback response. The practical and theoretical implications of the outcomes are discussed.

    Original languageEnglish
    Title of host publicationProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012
    Place of PublicationSanta Monica, CA
    PublisherSAGE/Human Factors and Ergonomics Society
    Pages483-487
    Number of pages5
    Volume56
    ISBN (Print)9780945289418
    DOIs
    Publication statusPublished - 2012
    EventProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012 - Boston, MA, United States
    Duration: 22 Oct 201226 Oct 2012

    Other

    OtherProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012
    CountryUnited States
    CityBoston, MA
    Period22/10/1226/10/12

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