Prototyping an online elective surgery waitlist management system

Manning Li*, Andrzej Ceglowski, Tjung Rendy Lesmana

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

Abstract

Excessive waiting time for elective surgery and a lack of information regarding patient's status in the waiting list have left the patients upset and unsatisfied while waiting for their turn to receive the treatment. The situation was made worse by inefficient waitlist management that possibly results in unexpected delay and negative impacts on the health condition of the patients. In this paper, we investigate current waitlist management systems implemented in Australia's five states and suggest a design prototype that could better address patient needs and empower them by providing personalised information about their waitlist status and decision support on implications of changing their preferences.

Original languageEnglish
Title of host publicationProceedings of the 44th Annual Hawaii International Conference on System Sciences, HICSS-44 2010
EditorsRalph H. Sprague
Pages1-10
Number of pages10
DOIs
Publication statusPublished - 2011
Event44th Hawaii International Conference on System Sciences, HICSS-44 2010 - Koloa, Kauai, HI, United States
Duration: 4 Jan 20117 Jan 2011

Other

Other44th Hawaii International Conference on System Sciences, HICSS-44 2010
CountryUnited States
CityKoloa, Kauai, HI
Period4/01/117/01/11

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