Quality Area 7

Leadership and service management

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationThe National Quality Standard
Subtitle of host publicationtowards continuous improvement
EditorsBridie Raban
Place of PublicationAlbert Park, Victoria
PublisherTeaching Solutions
Number of pages11
ISBN (Print)9781921613548
Publication statusPublished - 2012

Cite this

Waniganayake, M., Colmer, K., & Palkhiwala, S. (2012). Quality Area 7: Leadership and service management. In B. Raban (Ed.), The National Quality Standard: towards continuous improvement (pp. 59-69). Albert Park, Victoria: Teaching Solutions.