Quality Area 7

Leadership and service management

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationThe National Quality Standard
Subtitle of host publicationtowards continuous improvement
EditorsBridie Raban
Place of PublicationAlbert Park, Victoria
PublisherTeaching Solutions
Pages59-69
Number of pages11
ISBN (Print)9781921613548
Publication statusPublished - 2012

Cite this

Waniganayake, M., Colmer, K., & Palkhiwala, S. (2012). Quality Area 7: Leadership and service management. In B. Raban (Ed.), The National Quality Standard: towards continuous improvement (pp. 59-69). Albert Park, Victoria: Teaching Solutions.