Quality of care for chronic illnesses

John Øvretveit*, Robin Gillies, Thomas G. Rundall, Stephen M. Shortell, Mats Brommels

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


Purpose - The purpose of this paper is to discover the extent to which evidence-based practices and computer systems for managing chronic illness are used within Swedish primary health care. Design/methodology/approach - The methodology was a replication of a similar national USA survey study and an interview study. Findings - The findings show large variations and an under-use of a number of evidence-based care management practices and of IT for managing depression, heart disease, asthma, and diabetes in Sweden. Follow-up interview studies with heads of primary care centres gathered their views about the factors which helped and hindered improving care and prevention for these patient groups. Research limitations/implications - The study data identify actions which would significantly improve the quality of care for people suffering from chronic illnesses. Effective prevention and management of chronic illness in primary care can reduce unnecessary patient suffering and lower costs of care. Originality/value - Evidence of effective methods for managing these illnesses has been reported, but it is not known how widely these methods or information technology are used in primary care outside the USA. The paper gives the first comprehensive nation-wide data on the use of evidence-based practices and computer systems for managing chronic illness in primary care in a European public health care system. It provides information allowing targeted actions which would improve quality of care which are low cost and high cost saving in the long term.

Original languageEnglish
Pages (from-to)190-202
Number of pages13
JournalInternational Journal of Health Care Quality Assurance
Issue number2
Publication statusPublished - 2008
Externally publishedYes


  • Communication technologies
  • Primary care
  • Quality


Dive into the research topics of 'Quality of care for chronic illnesses'. Together they form a unique fingerprint.

Cite this