Reducing emergency department crowding: evidence based strategies

Mohamed Khalifa*, Ibrahim Zabani

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

5 Citations (Scopus)


Emergency department (ED) crowding has become a major barrier to receiving timely care. King Faisal Specialist Hospital & Research Center, Saudi Arabia worked on identifying evidence based strategies for reducing the ED crowding by improving the intake. In addition to a review of literature, qualitative survey methods were used to identify strategies, which were classified into 10 suggested procedures categorized into three types of changes. Physical improvements include using physician cubicles, creating a team triage area and an internal waiting area for less acute patients instead of occupying beds. Technology improvements; include using informatics to update the electronic emergency record with information, using palmar scanning to instantly identify patients and using radio communication devices. Process improvements; include a scribe program to decrease clerical documentation tasks, switching between low flow and high flow processes, placing a physician in triage and using patient segmentation methods.

Original languageEnglish
Title of host publicationUnifying the applications and foundations of biomedical and health informatics
EditorsJohn Mantas, Arie Hasman, Parisis Gallos, Aikaterini Kolokathi, Mowafa S. Househ
PublisherIOS Press
Number of pages4
ISBN (Electronic)9781614996644
ISBN (Print)9781614996637
Publication statusPublished - 2016
Externally publishedYes
Event14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016 - Athens, Greece
Duration: 1 Jul 20163 Jul 2016

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Other14th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2016


  • Emergency Department
  • Hospitals
  • Reducing Crowding
  • Strategies


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