Representing customer service: telephones and text

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationCustomer Service
Subtitle of host publicationEmpowerment and Entrapment
EditorsAndrew Sturdy, Irena Grugulis, Hugh Willmott
Place of PublicationBasingstoke
PublisherPalgrave Macmillan
Pages38-59
Number of pages22
ISBN (Print)0333735358, 9780333946077
Publication statusPublished - 2001
Externally publishedYes

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