Representing customer service: telephones and text

Edward Wray-Bliss

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationCustomer Service
Subtitle of host publicationEmpowerment and Entrapment
EditorsAndrew Sturdy, Irena Grugulis, Hugh Willmott
Place of PublicationBasingstoke
PublisherPalgrave Macmillan
Number of pages22
ISBN (Print)0333735358, 9780333946077
Publication statusPublished - 2001
Externally publishedYes

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