TY - JOUR
T1 - Resilience to workplace incivility
T2 - how different recovery experiences influence resilience dimensions
AU - Notebaert, Lies
AU - Crane, Monique
AU - Carpini, Joseph A.
AU - Timming, Andrew R.
AU - Eastham, Judy
PY - 2025/2/6
Y1 - 2025/2/6
N2 - Workplace incivility is a common experience with detrimental individual and organizational outcomes. Personal resources such as recovery experiences can help individuals demonstrate resilience to such adversity. Yet, it remains unknown whether different approaches to daily work recovery contribute to different resilience outcome dimensions. The current study investigated whether psychological detachment, relaxation, mastery, and control recovery experiences were differentially associated with resilience. We assessed resilience across the burnout dimensions of emotional exhaustion, depersonalization, and personal accomplishment using a residual approach. Participants were 289 local government professionals who completed self-report measures of recovery experiences, workplace incivility, and burnout. Hierarchical regression analyses revealed distinct patterns of associations. For emotional exhaustion resilience, psychological detachment and relaxation recovery opportunities were significant predictors. In contrast, none of the recovery experiences were associated with depersonalization resilience. For personal accomplishment resilience, only the mastery recovery opportunities emerged as a significant predictor. For comparison, psychological detachment and mastery experiences predicted higher scores on a conventional unidimensional trait resilience measure. These findings underscore the value of conceptualizing resilience as a multidimensional construct, as different recovery experiences appear to contribute to resilience in specific outcome domains. The results suggest that tailoring resilience-building strategies to target the unique needs and challenges faced by employees exposed to workplace incivility may be more effective than a one-size-fits-all approach. Continued research is needed to further elucidate the complex interplay between personal resources, workplace demands, and multifaceted resilient functioning.
AB - Workplace incivility is a common experience with detrimental individual and organizational outcomes. Personal resources such as recovery experiences can help individuals demonstrate resilience to such adversity. Yet, it remains unknown whether different approaches to daily work recovery contribute to different resilience outcome dimensions. The current study investigated whether psychological detachment, relaxation, mastery, and control recovery experiences were differentially associated with resilience. We assessed resilience across the burnout dimensions of emotional exhaustion, depersonalization, and personal accomplishment using a residual approach. Participants were 289 local government professionals who completed self-report measures of recovery experiences, workplace incivility, and burnout. Hierarchical regression analyses revealed distinct patterns of associations. For emotional exhaustion resilience, psychological detachment and relaxation recovery opportunities were significant predictors. In contrast, none of the recovery experiences were associated with depersonalization resilience. For personal accomplishment resilience, only the mastery recovery opportunities emerged as a significant predictor. For comparison, psychological detachment and mastery experiences predicted higher scores on a conventional unidimensional trait resilience measure. These findings underscore the value of conceptualizing resilience as a multidimensional construct, as different recovery experiences appear to contribute to resilience in specific outcome domains. The results suggest that tailoring resilience-building strategies to target the unique needs and challenges faced by employees exposed to workplace incivility may be more effective than a one-size-fits-all approach. Continued research is needed to further elucidate the complex interplay between personal resources, workplace demands, and multifaceted resilient functioning.
KW - emotional exhaustion
KW - incivility
KW - personal accomplishment
KW - recovery
KW - residual
KW - resilience
UR - http://www.scopus.com/inward/record.url?scp=85217642484&partnerID=8YFLogxK
U2 - 10.1007/s42844-025-00163-6
DO - 10.1007/s42844-025-00163-6
M3 - Article
AN - SCOPUS:85217642484
SN - 2662-2424
JO - Adversity and Resilience Science
JF - Adversity and Resilience Science
M1 - 103747
ER -