TY - JOUR
T1 - Resilient health care
T2 - Turning patient safety on its head
AU - Braithwaite, Jeffrey
AU - Wears, Robert L.
AU - Hollnagel, Erik
PY - 2015/10/1
Y1 - 2015/10/1
N2 - The current approach to patient safety, labelled Safety-I, is predicated on a 'find and fix' model. It identifies things going wrong, after the event, and aims to stamp them out, in order to ensure that the number of errors is as low as possible. Healthcare is much more complex than such a linear model suggests. We need to switch the focus to what we have come to call Safety-II: a concerted effort to enable things to go right more often. The key is to appreciate that healthcare is resilient to a large extent, and everyday performance succeeds much more often than it fails. Clinicians constantly adjust what they do to match the conditions. Facilitating work flexibility, and actively trying to increase the capacity of clinicians to deliver more care more effectively, is key to this new paradigm. At its heart, proactive safety management focuses on how everyday performance usually succeeds rather than on why it occasionally fails, and actively strives to improve the former rather than simply preventing the latter.
AB - The current approach to patient safety, labelled Safety-I, is predicated on a 'find and fix' model. It identifies things going wrong, after the event, and aims to stamp them out, in order to ensure that the number of errors is as low as possible. Healthcare is much more complex than such a linear model suggests. We need to switch the focus to what we have come to call Safety-II: a concerted effort to enable things to go right more often. The key is to appreciate that healthcare is resilient to a large extent, and everyday performance succeeds much more often than it fails. Clinicians constantly adjust what they do to match the conditions. Facilitating work flexibility, and actively trying to increase the capacity of clinicians to deliver more care more effectively, is key to this new paradigm. At its heart, proactive safety management focuses on how everyday performance usually succeeds rather than on why it occasionally fails, and actively strives to improve the former rather than simply preventing the latter.
UR - http://www.scopus.com/inward/record.url?scp=84943742650&partnerID=8YFLogxK
U2 - 10.1093/intqhc/mzv063
DO - 10.1093/intqhc/mzv063
M3 - Article
C2 - 26294709
AN - SCOPUS:84943742650
VL - 27
SP - 418
EP - 420
JO - International Journal for Quality in Health Care
JF - International Journal for Quality in Health Care
SN - 1464-3677
IS - 5
M1 - mzv063
ER -