Rights-based accountability in aged care organisations: The roles of beliefs and boundary controls

Jinhua Chen, Graeme Harrison, Lu Jiao

Research output: Contribution to journalArticlepeer-review


Addressing the urgent need for aged care providers in Australia to enhance their accountability, this study examines whether and how downward accountability (to clients) and lateral accountability (to employees) in aged care organisations are affected by beliefs and boundary controls exercised by the organisations’ management. Analyses were performed on survey data collected from 228 not-for-profit aged care providers across Australia. The analyses show that beliefs control positively affects both downward and lateral accountability, whereas boundary control positively affects downward accountability. Further, boundary control marginally moderates the relation between beliefs control and lateral accountability. The study contributes to both not-for-profit accountability and management control literatures. Its findings have implications for aged care providers, which are experiencing significant reforms that aim to improve accountability to senior Australians and employees in the organisations.
Original languageEnglish
Pages (from-to)492-511
Number of pages20
JournalAustralian Journal of Public Administration
Issue number3
Early online date4 Feb 2022
Publication statusPublished - Sept 2022


  • accountability
  • aged care
  • management control
  • not-for-profit
  • right-based approach


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