Safety and efficiency considerations for the introduction of electronic ordering in a blood bank

Andrew Georgiou*, Tony Greenfield, Joanne Callen, Johanna I. Westbrook

*Corresponding author for this work

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

The introduction of computerized provider order entry (CPOE) systems is associated with major changes in work processes. Implementation strategies need to consider how the technology will affect and be affected by the organization in which it is being installed. The aim of this study was to examine the potential effect of the introduction of a CPOE system on key work processes in a hospital blood bank by using qualitative data from focus groups, interviews, and participant observation and quantitative data of telephone communication. We found that work practices in the blood bank are made up of a mosaic of collaborative processes underpinned by communication channels to facilitate safe and efficient work practices. The introduction of CPOE systems requires consideration of these channels and of the ways that CPOE may disrupt existing communication processes. There needs to be high levels of staff preparedness to minimize patient risk and optimize performance.

Original languageEnglish
Pages (from-to)933-937
Number of pages5
JournalArchives of Pathology and Laboratory Medicine
Volume133
Issue number6
Publication statusPublished - Jun 2009
Externally publishedYes

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