Scalable SaaS-based process customization with Case Walls

Yu Jen John Sun; Moshe Chai Barukh; Boualem Benatallah; Seyed Mehdi Reza Beheshti

doi:10.1007/978-3-662-48616-0_14

Scalable SaaS-based process customization with Case Walls

Yu Jen John Sun^*, Moshe Chai Barukh, Boualem Benatallah, Seyed Mehdi Reza Beheshti

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

6 Citations (Scopus)

Abstract

The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: Case Walls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.

Original language	English
Title of host publication	Service-Oriented Computing
Subtitle of host publication	13th International Conference, ICSOC 2015, Proceedings
Editors	Alistair Barros, Daniela Grigori, Nanjangud C. Narendra, Hoa Khanh Dam
Publisher	Springer, Springer Nature
Pages	218-233
Number of pages	16
ISBN (Print)	9783662486153
DOIs	https://doi.org/10.1007/978-3-662-48616-0_14
Publication status	Published - 1 Jan 2015
Externally published	Yes
Event	13th International Conference on Service-Oriented Computing, CSOC 2015 - Goa, India Duration: 16 Nov 2015 → 19 Nov 2015

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9435
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	13th International Conference on Service-Oriented Computing, CSOC 2015
Country	India
City	Goa
Period	16/11/15 → 19/11/15

Access to Document

10.1007/978-3-662-48616-0_14

Link to publication in Scopus

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John Sun, Y. J., Barukh, M. C., Benatallah, B., & Beheshti, S. M. R. (2015). Scalable SaaS-based process customization with Case Walls. In A. Barros, D. Grigori, N. C. Narendra, & H. K. Dam (Eds.), Service-Oriented Computing: 13th International Conference, ICSOC 2015, Proceedings (pp. 218-233). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9435). Springer, Springer Nature. https://doi.org/10.1007/978-3-662-48616-0_14

John Sun, Yu Jen ; Barukh, Moshe Chai ; Benatallah, Boualem ; Beheshti, Seyed Mehdi Reza. / Scalable SaaS-based process customization with Case Walls. Service-Oriented Computing: 13th International Conference, ICSOC 2015, Proceedings. editor / Alistair Barros ; Daniela Grigori ; Nanjangud C. Narendra ; Hoa Khanh Dam. Springer, Springer Nature, 2015. pp. 218-233 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Scalable SaaS-based process customization with Case Walls",

abstract = "The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: Case Walls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.",

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John Sun, YJ, Barukh, MC, Benatallah, B & Beheshti, SMR 2015, Scalable SaaS-based process customization with Case Walls. in A Barros, D Grigori, NC Narendra & HK Dam (eds), Service-Oriented Computing: 13th International Conference, ICSOC 2015, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9435, Springer, Springer Nature, pp. 218-233, 13th International Conference on Service-Oriented Computing, CSOC 2015, Goa, India, 16/11/15. https://doi.org/10.1007/978-3-662-48616-0_14

Scalable SaaS-based process customization with Case Walls. / John Sun, Yu Jen; Barukh, Moshe Chai; Benatallah, Boualem; Beheshti, Seyed Mehdi Reza.

Service-Oriented Computing: 13th International Conference, ICSOC 2015, Proceedings. ed. / Alistair Barros; Daniela Grigori; Nanjangud C. Narendra; Hoa Khanh Dam. Springer, Springer Nature, 2015. p. 218-233 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9435).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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PY - 2015/1/1

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AB - The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: Case Walls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.

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John Sun YJ, Barukh MC, Benatallah B, Beheshti SMR. Scalable SaaS-based process customization with Case Walls. In Barros A, Grigori D, Narendra NC, Dam HK, editors, Service-Oriented Computing: 13th International Conference, ICSOC 2015, Proceedings. Springer, Springer Nature. 2015. p. 218-233. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-662-48616-0_14

Scalable SaaS-based process customization with Case Walls

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