TY - GEN
T1 - Scalable SaaS-based process customization with Case Walls
AU - John Sun, Yu Jen
AU - Barukh, Moshe Chai
AU - Benatallah, Boualem
AU - Beheshti, Seyed Mehdi Reza
PY - 2015/1/1
Y1 - 2015/1/1
N2 - The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: Case Walls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.
AB - The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: Case Walls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.
UR - http://www.scopus.com/inward/record.url?scp=84952332672&partnerID=8YFLogxK
U2 - 10.1007/978-3-662-48616-0_14
DO - 10.1007/978-3-662-48616-0_14
M3 - Conference proceeding contribution
AN - SCOPUS:84952332672
SN - 9783662486153
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 218
EP - 233
BT - Service-Oriented Computing
A2 - Barros, Alistair
A2 - Grigori, Daniela
A2 - Narendra, Nanjangud C.
A2 - Dam, Hoa Khanh
PB - Springer, Springer Nature
T2 - 13th International Conference on Service-Oriented Computing, CSOC 2015
Y2 - 16 November 2015 through 19 November 2015
ER -