Scalable SaaS-based process customization with Case Walls

Yu Jen John Sun*, Moshe Chai Barukh, Boualem Benatallah, Seyed Mehdi Reza Beheshti

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

6 Citations (Scopus)


The rising popularity of SaaS allows individuals and enterprises to leverage various services (e.g. Dropbox, Github, GDrive and Yammer) for everyday processes. However, these disparate services do not in general communicate with each other, rather used in an ad-hoc manner with little or no customizable process support. This inevitably leads to “shadow processes”, often only informally managed by e-mail or the like. In this paper, we propose a framework to simplify the integration of disparate services and effectively build customized processes. The implementation of the proposed techniques includes an agile services integration platform, called: Case Walls. We provide a knowledge-based event-bus for unified interactions between disparate services, while allowing process participants to interact and collaborate on relevant cases.

Original languageEnglish
Title of host publicationService-Oriented Computing
Subtitle of host publication13th International Conference, ICSOC 2015, Proceedings
EditorsAlistair Barros, Daniela Grigori, Nanjangud C. Narendra, Hoa Khanh Dam
PublisherSpringer, Springer Nature
Number of pages16
ISBN (Print)9783662486153
Publication statusPublished - 1 Jan 2015
Externally publishedYes
Event13th International Conference on Service-Oriented Computing, CSOC 2015 - Goa, India
Duration: 16 Nov 201519 Nov 2015

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference13th International Conference on Service-Oriented Computing, CSOC 2015


Dive into the research topics of 'Scalable SaaS-based process customization with Case Walls'. Together they form a unique fingerprint.

Cite this