Service Delivery and Consumer Emotion in Retail Cafe Service

Wynde Mason, Lawrence Ang

Research output: Contribution to conferencePaper

Original languageEnglish
Number of pages14
Publication statusPublished - 2008
Event2008 Global Marketing Conference - Jiao Tong University Shanghai
Duration: 20 Mar 200823 Mar 2008


Conference2008 Global Marketing Conference
CityJiao Tong University Shanghai


  • Consumers' Consumption Experiences
  • Service delivery factors
  • Consumer emotions
  • Retail Cafe' sector
  • Australia

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