Abstract
Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.
| Original language | English |
|---|---|
| Title of host publication | VALA 2008 Libraries |
| Subtitle of host publication | changing spaces, virtual places |
| Place of Publication | Melbourne |
| Publisher | VALA |
| Number of pages | 16 |
| Publication status | Published - 2008 |
| Event | VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places - Melbourne, Vic. Duration: 5 Feb 2008 → 7 Feb 2008 |
Conference
| Conference | VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places |
|---|---|
| City | Melbourne, Vic. |
| Period | 5/02/08 → 7/02/08 |
Keywords
- chat reference
- online reference services
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Cite this
McKay, J., Brown, A., Bronleigh, H., & Wright, M. (2008). Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client. In VALA 2008 Libraries: changing spaces, virtual places Melbourne: VALA.