Abstract
Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.
Original language | English |
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Title of host publication | VALA 2008 Libraries |
Subtitle of host publication | changing spaces, virtual places |
Place of Publication | Melbourne |
Publisher | VALA |
Number of pages | 16 |
Publication status | Published - 2008 |
Event | VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places - Melbourne, Vic. Duration: 5 Feb 2008 → 7 Feb 2008 |
Conference
Conference | VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places |
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City | Melbourne, Vic. |
Period | 5/02/08 → 7/02/08 |
Keywords
- chat reference
- online reference services