Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.
|Title of host publication||VALA 2008 Libraries|
|Subtitle of host publication||changing spaces, virtual places|
|Place of Publication||Melbourne|
|Number of pages||16|
|Publication status||Published - 2008|
|Event||VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places - Melbourne, Vic.|
Duration: 5 Feb 2008 → 7 Feb 2008
|Conference||VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places|
|Period||5/02/08 → 7/02/08|
- chat reference
- online reference services
McKay, J., Brown, A., Bronleigh, H., & Wright, M. (2008). Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client. In VALA 2008 Libraries: changing spaces, virtual places Melbourne: VALA.