Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

Jean McKay, Annmaree Brown, Helen Bronleigh, Margaret Wright

    Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

    21 Downloads (Pure)

    Abstract

    Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.
    Original languageEnglish
    Title of host publicationVALA 2008 Libraries
    Subtitle of host publicationchanging spaces, virtual places
    Place of PublicationMelbourne
    PublisherVALA
    Number of pages16
    Publication statusPublished - 2008
    EventVALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places - Melbourne, Vic.
    Duration: 5 Feb 2008 → 7 Feb 2008

    Conference

    ConferenceVALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places
    CityMelbourne, Vic.
    Period5/02/08 → 7/02/08

    Keywords

    • chat reference
    • online reference services

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