Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

Jean McKay; Annmaree Brown; Helen Bronleigh; Margaret Wright

Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

Jean McKay, Annmaree Brown, Helen Bronleigh, Margaret Wright

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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Abstract

Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.

Original language	English
Title of host publication	VALA 2008 Libraries
Subtitle of host publication	changing spaces, virtual places
Place of Publication	Melbourne
Publisher	VALA
Number of pages	16
Publication status	Published - 2008
Event	VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places - Melbourne, Vic. Duration: 5 Feb 2008 → 7 Feb 2008

Conference

Conference	VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places
City	Melbourne, Vic.
Period	5/02/08 → 7/02/08

Keywords

chat reference
online reference services

Access to Document

Author final versionAccepted author manuscript, 375 KBLicence: Unspecified

http://www.valaconf.org.au/vala2008/papers2008/62_McKay_Final.pdf

Cite this

McKay, J., Brown, A., Bronleigh, H., & Wright, M. (2008). Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client. In VALA 2008 Libraries: changing spaces, virtual places VALA. http://www.valaconf.org.au/vala2008/papers2008/62_McKay_Final.pdf

@inproceedings{b93547ede9d44c7a85db8d734fec9940,

title = "Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client",

abstract = "Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.",

keywords = "chat reference, online reference services",

author = "Jean McKay and Annmaree Brown and Helen Bronleigh and Margaret Wright",

year = "2008",

language = "English",

booktitle = "VALA 2008 Libraries",

publisher = "VALA",

note = "VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places ; Conference date: 05-02-2008 Through 07-02-2008",

}

McKay, J, Brown, A, Bronleigh, H & Wright, M 2008, Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client. in VALA 2008 Libraries: changing spaces, virtual places. VALA, Melbourne, VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places, Melbourne, Vic., 5/02/08. <http://www.valaconf.org.au/vala2008/papers2008/62_McKay_Final.pdf>

Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client. / McKay, Jean; Brown, Annmaree; Bronleigh, Helen et al.
VALA 2008 Libraries: changing spaces, virtual places. Melbourne: VALA, 2008.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

TY - GEN

T1 - Shibbolising Online Librarian

T2 - VALA 2008 14th Biennial Conference and Exhibition : Libraries : changing spaces, virtual places

AU - McKay, Jean

AU - Brown, Annmaree

AU - Bronleigh, Helen

AU - Wright, Margaret

PY - 2008

Y1 - 2008

N2 - Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.

AB - Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at VALA in 2004. Since then, Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.

KW - chat reference

KW - online reference services

M3 - Conference proceeding contribution

BT - VALA 2008 Libraries

PB - VALA

CY - Melbourne

Y2 - 5 February 2008 through 7 February 2008

ER -

Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

Abstract

Conference

Keywords

Access to Document

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