Abstract
Would you trust your gossiping nosey neighbour to look after your house while you are away? Despite being sold the idea of a conversational user interface (CUI) as a trustworthy, helpful, and non-judgmental mate, the reality that many CUI users face is a relationship characterised by uncertainty and volatility, owing to the CUI's ambiguous social role. To escape the Weisserian nightmare of the ubiquitous, ambiguous, and manipulative CUI, we must first consider the social roles and relationships we encounter every day and use those as models for how future CUIs can be built.
Original language | English |
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Title of host publication | CUI '22 |
Subtitle of host publication | Proceedings of the 4th Conference on Conversational User Interfaces |
Editors | Martin Halvey, Mary Ellen Foster, Jeff Dalton, Cosmin Munteanu, Johanne Trippas |
Place of Publication | New York, NY |
Publisher | Association for Computing Machinery (ACM) |
Pages | 1-5 |
Number of pages | 5 |
ISBN (Electronic) | 9781450397391 |
DOIs | |
Publication status | Published - 15 Sept 2022 |
Event | Conference on Conversational User Interfaces (4th : 2022) - Glasgow, United Kingdom Duration: 26 Jul 2022 → 28 Jul 2022 |
Conference
Conference | Conference on Conversational User Interfaces (4th : 2022) |
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Abbreviated title | CUI 2022 |
Country/Territory | United Kingdom |
City | Glasgow |
Period | 26/07/22 → 28/07/22 |
Keywords
- conversational user interface
- social roles
- relationship
- human-agent interaction