Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having

James Simpson*, Cassandra Crone

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contributionpeer-review

3 Citations (Scopus)

Abstract

Would you trust your gossiping nosey neighbour to look after your house while you are away? Despite being sold the idea of a conversational user interface (CUI) as a trustworthy, helpful, and non-judgmental mate, the reality that many CUI users face is a relationship characterised by uncertainty and volatility, owing to the CUI's ambiguous social role. To escape the Weisserian nightmare of the ubiquitous, ambiguous, and manipulative CUI, we must first consider the social roles and relationships we encounter every day and use those as models for how future CUIs can be built.
Original languageEnglish
Title of host publicationCUI '22
Subtitle of host publicationProceedings of the 4th Conference on Conversational User Interfaces
EditorsMartin Halvey, Mary Ellen Foster, Jeff Dalton, Cosmin Munteanu, Johanne Trippas
Place of PublicationNew York, NY
PublisherAssociation for Computing Machinery (ACM)
Pages1-5
Number of pages5
ISBN (Electronic)9781450397391
DOIs
Publication statusPublished - 15 Sept 2022
EventConference on Conversational User Interfaces (4th : 2022) - Glasgow, United Kingdom
Duration: 26 Jul 202228 Jul 2022

Conference

ConferenceConference on Conversational User Interfaces (4th : 2022)
Abbreviated titleCUI 2022
Country/TerritoryUnited Kingdom
CityGlasgow
Period26/07/2228/07/22

Keywords

  • conversational user interface
  • social roles
  • relationship
  • human-agent interaction

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