Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having

James Simpson; Cassandra Crone

doi:10.1145/3543829.3544522

Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having

James Simpson^*, Cassandra Crone

^*Corresponding author for this work

School of Psychological Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

4 Citations (Scopus)

Abstract

Would you trust your gossiping nosey neighbour to look after your house while you are away? Despite being sold the idea of a conversational user interface (CUI) as a trustworthy, helpful, and non-judgmental mate, the reality that many CUI users face is a relationship characterised by uncertainty and volatility, owing to the CUI's ambiguous social role. To escape the Weisserian nightmare of the ubiquitous, ambiguous, and manipulative CUI, we must first consider the social roles and relationships we encounter every day and use those as models for how future CUIs can be built.

Original language	English
Title of host publication	CUI '22
Subtitle of host publication	Proceedings of the 4th Conference on Conversational User Interfaces
Editors	Martin Halvey, Mary Ellen Foster, Jeff Dalton, Cosmin Munteanu, Johanne Trippas
Place of Publication	New York, NY
Publisher	Association for Computing Machinery (ACM)
Pages	1-5
Number of pages	5
ISBN (Electronic)	9781450397391
DOIs	https://doi.org/10.1145/3543829.3544522
Publication status	Published - 15 Sept 2022
Event	Conference on Conversational User Interfaces (4th : 2022) - Glasgow, United Kingdom Duration: 26 Jul 2022 → 28 Jul 2022

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	Conference on Conversational User Interfaces (4th : 2022)
Abbreviated title	CUI 2022
Country/Territory	United Kingdom
City	Glasgow
Period	26/07/22 → 28/07/22

Keywords

conversational user interface
social roles
relationship
human-agent interaction

Access to Document

10.1145/3543829.3544522

Cite this

Simpson, J., & Crone, C. (2022). Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having. In M. Halvey, M. E. Foster, J. Dalton, C. Munteanu, & J. Trippas (Eds.), CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces (pp. 1-5). Article 20 (ACM International Conference Proceeding Series). Association for Computing Machinery (ACM). https://doi.org/10.1145/3543829.3544522

Simpson, James ; Crone, Cassandra. / Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having. CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces. editor / Martin Halvey ; Mary Ellen Foster ; Jeff Dalton ; Cosmin Munteanu ; Johanne Trippas. New York, NY : Association for Computing Machinery (ACM), 2022. pp. 1-5 (ACM International Conference Proceeding Series).

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abstract = "Would you trust your gossiping nosey neighbour to look after your house while you are away? Despite being sold the idea of a conversational user interface (CUI) as a trustworthy, helpful, and non-judgmental mate, the reality that many CUI users face is a relationship characterised by uncertainty and volatility, owing to the CUI's ambiguous social role. To escape the Weisserian nightmare of the ubiquitous, ambiguous, and manipulative CUI, we must first consider the social roles and relationships we encounter every day and use those as models for how future CUIs can be built.",

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Simpson, J & Crone, C 2022, Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having. in M Halvey, ME Foster, J Dalton, C Munteanu & J Trippas (eds), CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces., 20, ACM International Conference Proceeding Series, Association for Computing Machinery (ACM), New York, NY, pp. 1-5, Conference on Conversational User Interfaces (4th : 2022), Glasgow, United Kingdom, 26/07/22. https://doi.org/10.1145/3543829.3544522

Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having. / Simpson, James ; Crone, Cassandra.
CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces. ed. / Martin Halvey; Mary Ellen Foster; Jeff Dalton; Cosmin Munteanu; Johanne Trippas. New York, NY: Association for Computing Machinery (ACM), 2022. p. 1-5 20 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution › peer-review

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KW - relationship

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Simpson J , Crone C. Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having. In Halvey M, Foster ME, Dalton J, Munteanu C, Trippas J, editors, CUI '22: Proceedings of the 4th Conference on Conversational User Interfaces. New York, NY: Association for Computing Machinery (ACM). 2022. p. 1-5. 20. (ACM International Conference Proceeding Series). doi: 10.1145/3543829.3544522

Should Alexa be a police officer, a doctor, or a priest? Towards CUI relationships worth having

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Keywords

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