Silent voices: Representation at the Eurotunnel call centre

Business & Economics

• Call Centres 72%
• Communication 9%
• Design Methodology 7%
• Employee Survey 21%
• Employees 23%
• Employers 50%
• Focus Groups 15%
• Government Policy 14%
• Legitimacy 13%
• Ownership 14%
• Trade Unions 72%
• Union Membership 20%
• Work Place 49%
• Workers 11%

Medicine & Life Sciences

• Call Centers 100%
• Communication 9%
• Equipment and Supplies 7%
• Focus Groups 12%
• Illegitimacy 18%
• Interviews 8%
• Labor Unions 85%
• Motivation 10%
• Occupational Groups 46%
• Ownership 15%
• Psychology Recognition 11%
• Referral and Consultation 28%
• Workplace 37%

Social Sciences

• call center 85%
• communications 13%
• employee 45%
• employer 38%
• evidence 6%
• examination 9%
• firm 12%
• government policy 14%
• Group 4%
• interview 6%
• legitimacy 12%
• methodology 8%
• trade union 51%
• Trade union membership 27%
• worker 10%
• workplace 35%