Social features in online communities for healthcare consumers - a review

Annie Y S Lau; Trevor M Y Kwok

doi:10.1007/978-3-642-02774-1_73

Social features in online communities for healthcare consumers - a review

Annie Y S Lau, Trevor M Y Kwok

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

19 Citations (Scopus)

Abstract

This review provides a snapshot of the literature in online communities for healthcare consumers. It summarizes the features commonly used by healthcare consumers in online communities: seeking and sharing personal experiences, opinions and answers, and exchanging social support. This review also identifies behaviors that are commonly practiced by healthcare consumers but are not readily supported in current online communities. These include collaborative healthcare decision-making, conducting social comparison, and lurking in online communities. This review concludes by emphasizing the importance of trust, privacy and safety when designing an online community for healthcare consumers, particularly in the age of Web 2.0.

Original language	English
Title of host publication	Online communities and social computing
Subtitle of host publication	Third International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings
Editors	A. Ant Ozok, Panayiotis Zaphiris
Place of Publication	Berlin
Publisher	Springer, Springer Nature
Pages	682-689
Number of pages	8
ISBN (Electronic)	9783642027741
ISBN (Print)	3642027733, 9783642027734
DOIs	https://doi.org/10.1007/978-3-642-02774-1_73
Publication status	Published - 2009
Externally published	Yes
Event	3rd International Conference on Online Communities and Social Computing held at the 13th International Conference on Human-Computer Interaction - San Diego, Canada Duration: 19 Jul 2009 → 24 Jul 2009

Publication series

Name	Lecture Notes in Computer Science
Volume	5621
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	3rd International Conference on Online Communities and Social Computing held at the 13th International Conference on Human-Computer Interaction
Country	Canada
City	San Diego
Period	19/07/09 → 24/07/09

Keywords

Online community
healthcare consumer
social features
ELECTRONIC SUPPORT GROUPS
CANCER-PATIENTS WANT
INFORMATION-SEEKING
BREAST-CANCER
EXPERIENCES
PHYSICIANS
EDUCATION
INTERNET

Access to Document

10.1007/978-3-642-02774-1_73

Link to publication in Scopus

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Cite this

Lau, A. Y. S., & Kwok, T. M. Y. (2009). Social features in online communities for healthcare consumers - a review. In A. A. Ozok, & P. Zaphiris (Eds.), Online communities and social computing: Third International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings (pp. 682-689). (Lecture Notes in Computer Science; Vol. 5621). Berlin: Springer, Springer Nature. https://doi.org/10.1007/978-3-642-02774-1_73

Lau, Annie Y S ; Kwok, Trevor M Y. / Social features in online communities for healthcare consumers - a review. Online communities and social computing: Third International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings. editor / A. Ant Ozok ; Panayiotis Zaphiris. Berlin : Springer, Springer Nature, 2009. pp. 682-689 (Lecture Notes in Computer Science).

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title = "Social features in online communities for healthcare consumers - a review",

abstract = "This review provides a snapshot of the literature in online communities for healthcare consumers. It summarizes the features commonly used by healthcare consumers in online communities: seeking and sharing personal experiences, opinions and answers, and exchanging social support. This review also identifies behaviors that are commonly practiced by healthcare consumers but are not readily supported in current online communities. These include collaborative healthcare decision-making, conducting social comparison, and lurking in online communities. This review concludes by emphasizing the importance of trust, privacy and safety when designing an online community for healthcare consumers, particularly in the age of Web 2.0.",

keywords = "Online community, healthcare consumer, social features, ELECTRONIC SUPPORT GROUPS, CANCER-PATIENTS WANT, INFORMATION-SEEKING, BREAST-CANCER, EXPERIENCES, PHYSICIANS, EDUCATION, INTERNET",

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Lau, AYS & Kwok, TMY 2009, Social features in online communities for healthcare consumers - a review. in AA Ozok & P Zaphiris (eds), Online communities and social computing: Third International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings. Lecture Notes in Computer Science, vol. 5621, Springer, Springer Nature, Berlin, pp. 682-689, 3rd International Conference on Online Communities and Social Computing held at the 13th International Conference on Human-Computer Interaction, San Diego, Canada, 19/07/09. https://doi.org/10.1007/978-3-642-02774-1_73

Social features in online communities for healthcare consumers - a review. / Lau, Annie Y S; Kwok, Trevor M Y.

Online communities and social computing: Third International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings. ed. / A. Ant Ozok; Panayiotis Zaphiris. Berlin : Springer, Springer Nature, 2009. p. 682-689 (Lecture Notes in Computer Science; Vol. 5621).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceeding contribution

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Lau AYS, Kwok TMY. Social features in online communities for healthcare consumers - a review. In Ozok AA, Zaphiris P, editors, Online communities and social computing: Third International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings. Berlin: Springer, Springer Nature. 2009. p. 682-689. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-642-02774-1_73