Social features in online communities for healthcare consumers - a review

Annie Y S Lau, Trevor M Y Kwok

Research output: Chapter in Book/Report/Conference proceedingConference proceeding contribution

19 Citations (Scopus)

Abstract

This review provides a snapshot of the literature in online communities for healthcare consumers. It summarizes the features commonly used by healthcare consumers in online communities: seeking and sharing personal experiences, opinions and answers, and exchanging social support. This review also identifies behaviors that are commonly practiced by healthcare consumers but are not readily supported in current online communities. These include collaborative healthcare decision-making, conducting social comparison, and lurking in online communities. This review concludes by emphasizing the importance of trust, privacy and safety when designing an online community for healthcare consumers, particularly in the age of Web 2.0.

Original languageEnglish
Title of host publicationOnline communities and social computing
Subtitle of host publicationThird International Conference, OCSC 2009, held as part of HCI International 2009. Proceedings
EditorsA. Ant Ozok, Panayiotis Zaphiris
Place of PublicationBerlin
PublisherSpringer, Springer Nature
Pages682-689
Number of pages8
ISBN (Electronic)9783642027741
ISBN (Print)3642027733, 9783642027734
DOIs
Publication statusPublished - 2009
Externally publishedYes
Event3rd International Conference on Online Communities and Social Computing held at the 13th International Conference on Human-Computer Interaction - San Diego, Canada
Duration: 19 Jul 200924 Jul 2009

Publication series

NameLecture Notes in Computer Science
Volume5621
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference3rd International Conference on Online Communities and Social Computing held at the 13th International Conference on Human-Computer Interaction
CountryCanada
CitySan Diego
Period19/07/0924/07/09

Keywords

  • Online community
  • healthcare consumer
  • social features
  • ELECTRONIC SUPPORT GROUPS
  • CANCER-PATIENTS WANT
  • INFORMATION-SEEKING
  • BREAST-CANCER
  • EXPERIENCES
  • PHYSICIANS
  • EDUCATION
  • INTERNET

Fingerprint Dive into the research topics of 'Social features in online communities for healthcare consumers - a review'. Together they form a unique fingerprint.

Cite this