Social media adoption and use by Australian capital city local governments

Wayne Williamson; Kristian Ruming

doi:10.1007/978-3-319-17722-9_7

Social media adoption and use by Australian capital city local governments

Wayne Williamson^*, Kristian Ruming

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

4 Citations (Scopus)

Abstract

This chapter explores social media adoption and use by Australian capital city local governments. Despite digital communication with the community being an integral part of modern local government functions, the types of digital communication being used are not commonly monitored or analyzed in the Australian context. This chapter provides an investigation of the types of social media being employed by local governments and a sentiment analysis of Twitter accounts from a sample of local governments in Sydney. The results suggest that social media is being used in a variety of forms according to the size and function of the local governments and is infl uenced by the level of Twitter activity undertaken by the mayor.

Original language	English
Title of host publication	Social Media and Local Governments
Subtitle of host publication	Theory and Practice
Editors	Mehmet Zahid Sobaci
Place of Publication	Cham, Switzerland
Publisher	Springer, Springer Nature
Pages	113-132
Number of pages	20
ISBN (Electronic)	9783319177229
ISBN (Print)	9783319177212
DOIs	https://doi.org/10.1007/978-3-319-17722-9_7
Publication status	Published - 2016

Publication series

Name	Public Administration and Information Technology
Publisher	Springer
Volume	15
ISSN (Electronic)	2512-1812

Keywords

Adoption rate
Capital city
Local government
Sentiment analysis
Social medium

Access to Document

10.1007/978-3-319-17722-9_7

Cite this

@inbook{cc395160ddce4f77a2588beecb2d552e,

title = "Social media adoption and use by Australian capital city local governments",

abstract = "This chapter explores social media adoption and use by Australian capital city local governments. Despite digital communication with the community being an integral part of modern local government functions, the types of digital communication being used are not commonly monitored or analyzed in the Australian context. This chapter provides an investigation of the types of social media being employed by local governments and a sentiment analysis of Twitter accounts from a sample of local governments in Sydney. The results suggest that social media is being used in a variety of forms according to the size and function of the local governments and is infl uenced by the level of Twitter activity undertaken by the mayor.",

keywords = "Adoption rate, Capital city, Local government, Sentiment analysis, Social medium",

author = "Wayne Williamson and Kristian Ruming",

year = "2016",

doi = "10.1007/978-3-319-17722-9_7",

language = "English",

isbn = "9783319177212",

series = "Public Administration and Information Technology",

publisher = "Springer, Springer Nature",

pages = "113--132",

editor = "Sobaci, {Mehmet Zahid}",

booktitle = "Social Media and Local Governments",

address = "United States",

}

Social media adoption and use by Australian capital city local governments. / Williamson, Wayne; Ruming, Kristian.
Social Media and Local Governments: Theory and Practice. ed. / Mehmet Zahid Sobaci. Cham, Switzerland: Springer, Springer Nature, 2016. p. 113-132 (Public Administration and Information Technology; Vol. 15).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Social media adoption and use by Australian capital city local governments

AU - Williamson, Wayne

AU - Ruming, Kristian

PY - 2016

Y1 - 2016

N2 - This chapter explores social media adoption and use by Australian capital city local governments. Despite digital communication with the community being an integral part of modern local government functions, the types of digital communication being used are not commonly monitored or analyzed in the Australian context. This chapter provides an investigation of the types of social media being employed by local governments and a sentiment analysis of Twitter accounts from a sample of local governments in Sydney. The results suggest that social media is being used in a variety of forms according to the size and function of the local governments and is infl uenced by the level of Twitter activity undertaken by the mayor.

AB - This chapter explores social media adoption and use by Australian capital city local governments. Despite digital communication with the community being an integral part of modern local government functions, the types of digital communication being used are not commonly monitored or analyzed in the Australian context. This chapter provides an investigation of the types of social media being employed by local governments and a sentiment analysis of Twitter accounts from a sample of local governments in Sydney. The results suggest that social media is being used in a variety of forms according to the size and function of the local governments and is infl uenced by the level of Twitter activity undertaken by the mayor.

KW - Adoption rate

KW - Capital city

KW - Local government

KW - Sentiment analysis

KW - Social medium

UR - http://www.scopus.com/inward/record.url?scp=85064754112&partnerID=8YFLogxK

U2 - 10.1007/978-3-319-17722-9_7

DO - 10.1007/978-3-319-17722-9_7

M3 - Chapter

AN - SCOPUS:85064754112

SN - 9783319177212

T3 - Public Administration and Information Technology

SP - 113

EP - 132

BT - Social Media and Local Governments

A2 - Sobaci, Mehmet Zahid

PB - Springer, Springer Nature

CY - Cham, Switzerland

ER -

Social media adoption and use by Australian capital city local governments

Abstract

Publication series

Keywords

Access to Document

Other files and links

Fingerprint

Cite this