Social media in micro-enterprises: Exploring adoption in the Indonesian retail sector

Savanid Vatanasakdakul, Chadi Aoun, Yuniarti Hidayah Suyoso Putra

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)
224 Downloads (Pure)


Social media is increasingly gaining traction as a valuable tool for small business. This is particularly the case in micro enterprises in the Indonesian retail industry, where adoption is anecdotally increasing, but with little understanding of the factors enabling such adoption. Consequently, this study proposes a research model derived from the Unified Theory of Acceptance and the Use of Technology and extended by integrating the task-technology-fit framework, along with price value propositions. Online surveys were sent to micro enterprises operating in the Indonesian retail industry with 153 valid responses received. Data analysis used structural equation modelling with SmartPLS 3. The results show that price value and task-technology-fit are perceived as significant factors for influencing positive attitudes towards the adoption of social media among micro enterprises. In addition, attitude and facilitating conditions were found to have a significant influence on intention to adopt social media. These findings hold import implications to theory and practice in this nascent field of research.

Original languageEnglish
Pages (from-to)184-203
Number of pages20
JournalJournal of Global Information Management
Issue number3
Publication statusPublished - 1 Jul 2020

Bibliographical note

Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.


  • Indonesia
  • Micro enterprises
  • Mobile commerce
  • Price value
  • Social media adoption
  • Task-technology-fit


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