Soften up! Successful requests in the workplace

Lynda Yates, Jacky Springall

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    Original languageEnglish
    Title of host publicationPragmatics
    Subtitle of host publicationteaching speech acts
    EditorsDonna H. Tatsuki, Noel R Houck
    Place of PublicationAlexandria, VA
    PublisherTeachers of English to Speakers of Other Languages
    Number of pages20
    ISBN (Print)9781931185677
    Publication statusPublished - 2010

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