Spillover of distrust to an industry

Shijiao Chen, Damien Mather, Hongzhi Gao, John G. Knight

Research output: Chapter in Book/Report/Conference proceedingConference abstract

Abstract

A severe brand scandal has strong negative spillover effects. This paper aims to apply associative network theory and prototype theory as a theoretical lens to investigate how a brand scandal spills over to an industry. We research how brand equity of the focal brand influences its perceived prototypicality during a product-harm crisis and causes a spillover of distrust in the industry. We further investigate this spillover effect in a single-brand crisis and a multiple-brands crisis. This paper contains an experiment with data from 304 participants. The results indicate that brand equity of the focal brand influences industry trust through the mediator of perceived prototypicality during a single-brand crisis. But the mediation doesn’t exist during a multiple-brands crisis. This paper contributes to understanding the negative spillover effects on an industry and offers implications for crisis management.
Original languageEnglish
Title of host publicationAustralian and New Zealand Marketing Academy Conference (ANZMAC) 2017
Subtitle of host publicationMarketing for impact: Proceedings
PublisherRoyal Melbourne Institute of Technology
Pages33
Number of pages1
Publication statusPublished - 2017
Externally publishedYes

Keywords

  • Product-harm Crisis
  • Consumer Trust
  • Spillover Effects

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    Chen, S., Mather, D., Gao, H., & Knight, J. G. (2017). Spillover of distrust to an industry. In Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017: Marketing for impact: Proceedings (pp. 33). Royal Melbourne Institute of Technology.