Supporting Communities of Practice: A Ripple Down Rules Approach to Call Centre Management

Research output: Contribution to conference › Abstract

Original language	English
Pages	384-385
Number of pages	2
Publication status	Published - 2004
Event	First International Conference on Knowledge Management (ICKM'04) - Singapore Duration: 13 Dec 2004 → 15 Dec 2004

Conference	First International Conference on Knowledge Management (ICKM'04)
City	Singapore
Period	13/12/04 → 15/12/04

Cite this

@conference{1e8f13454bc14b7ea3afa96d55ee958d,

title = "Supporting Communities of Practice: A Ripple Down Rules Approach to Call Centre Management",

author = "Megan Vazey and Deborah Richards",

year = "2004",

language = "English",

pages = "384--385",

note = "First International Conference on Knowledge Management (ICKM'04) ; Conference date: 13-12-2004 Through 15-12-2004",

}