| Original language | English |
|---|---|
| Title of host publication | Systems Modeling for Business Process Improvement |
| Editors | David Bustard, Peter Kawalek, Mark Norris |
| Place of Publication | Norwood, USA |
| Publisher | Artech House |
| Pages | 33-46 |
| Number of pages | 14 |
| ISBN (Print) | 1580530508 |
| Publication status | Published - 2000 |
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