This article compares the ways in which we think about errors and poor qualityin health care to the approach taken byother industries. It proposes a more scientific studyof accidents and "near misses" in health care and a systems perspective to understand errors as the logical outcome of a chain of events. The present focus on individuals as the source of qualityneeds to be balanced with an understanding of the role of systems in preventing error and ensuring high quality.
|Number of pages||3|
|Journal||International Journal of Health Care Quality Assurance|
|Publication status||Published - 2000|
- Medical professions
- Quality systems