Techno-stress and productivity: Survey evidence from the aviation industry

Muhammad Aftab Alam*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

45 Citations (Scopus)


Technological progress in aviation sector is a source of increasing productivity, yet it is also a cause of stress. This study aimed to elucidate the linkage between techno-stress and crew productivity and examine the interaction effect of role-overload and equity-sensitivity in this relationship. The study explored three factors of techno-stress i.e. techno-complexity, techno-uncertainty and techno-overload, and found that their negative relationship with crew productivity got stronger when the crew was more role-overloaded and when the crew was more equity-sensitive. Respondents (N = 203) randomly chosen from aviation sector in Pakistan participated in the study. Together, the findings suggested role-equity analogous to fulcrum that can leverage crew productivity in aviation industry.

Original languageEnglish
Pages (from-to)62-70
Number of pages9
JournalJournal of Air Transport Management
Publication statusPublished - 1 Jan 2016
Externally publishedYes


  • aviation
  • aircrew
  • techno-stress
  • role-overload
  • equity-sensitivity
  • productivity


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