Techno-stress and productivity: Survey evidence from the aviation industry

Technological progress in aviation sector is a source of increasing productivity, yet it is also a cause of stress. This study aimed to elucidate the linkage between techno-stress and crew productivity and examine the interaction effect of role-overload and equity-sensitivity in this relationship. The study explored three factors of techno-stress i.e. techno-complexity, techno-uncertainty and techno-overload, and found that their negative relationship with crew productivity got stronger when the crew was more role-overloaded and when the crew was more equity-sensitive. Respondents (N = 203) randomly chosen from aviation sector in Pakistan participated in the study. Together, the findings suggested role-equity analogous to fulcrum that can leverage crew productivity in aviation industry.