Tell me more! Assessing interactions with social robots from speech

Guy Laban, Jean-Noël George, Val Morrison, Emily S. Cross*

*Corresponding author for this work

Research output: Contribution to journalArticle

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Abstract

As social robots are increasingly introduced into health interventions, one potential area where they might prove valuable is in supporting people’s psychological health through conversation. Given the importance of self-disclosure for psychological health, this study assessed the viability of using social robots for eliciting rich disclosures that identify needs and emotional states in human interaction partners. Three within-subject experiments were conducted with participants interacting with another person, a humanoid social robot, and a disembodied conversational agent (voice assistant). We performed a number of objective evaluations of disclosures to these three agents via speech content and voice analyses and also probed participants’ subjective evaluations of their disclosures to three agents. Our findings suggest that participants overall disclose more to humans than artificial agents, that agents’ embodiment influences disclosure quantity and quality, and that people are generally aware of differences in their personal disclosures to three agents studied here. Together, the findings set the stage for further investigation into the psychological underpinnings of self-disclosures to artificial agents and their potential role in eliciting disclosures as part of mental and physical health interventions.
Original languageEnglish
Pages (from-to)136–159
Number of pages24
JournalPaladyn
Volume12
Issue number1
DOIs
Publication statusPublished - Jan 2021

Bibliographical note

Copyright the Author(s) 2021. Version archived for private and non-commercial use with the permission of the author/s and according to publisher conditions. For further rights please contact the publisher.

Keywords

  • social robots
  • human–robot interaction
  • self-disclosure
  • voice assistant
  • voice analysis
  • embodiment

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